Sullivan Way Surgery

01942 243649

Appointments advice

We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.

  • Available 24/7 and we respond during working hours 8am to 5pm Monday to Friday (Weds half day).
  • All our registered patients are welcome, parents and carers on behalf of patients too.
  • Once you have sent your request we will usually get back to you within an hour (after 5pm it might be the next day) so please look out for a response from the doctor with appointment times
  • You can request a particular doctor or nurse  (so long as they’re working)
  • You can choose to be contacted by the surgery by telephone, secure message or video call
  • If we need to see you we will usually give you a face-to-face or video appointment the same day
  • Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
  • You can register for askmyGP now, without any paperwork

If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.

Please note you can no longer book a GP appointment using our previous online appointment system.

askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).

That’s it – simple and straightforward!

We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:

  • it saves you time
  • really ill patients don’t have to wait for urgent slots at the end of surgeries
  • GPs can manage their time more effectively, booking any follow-up appointments you might need and,
  • it stops the 8am rush for appointments as you can contact the practice at any time, and up to 5pm get a response, and be seen if needed the same day!

Lateness or cancellations

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the Practice List.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the reception and they will arrange this for you.