Appointments

Configure Appointment Details

Appointments System - ASK My GP

 

We have a new appointment system at the Surgery called Ask my GP!

Please click here for help online with Ask My GP

The easiest and fastest way to get any kind of help is with askmyGP.  It saves us time too, so please help us to help you.

 Available 24/7 - we respond in working hours, 8am to 5pm Monday to Friday (Weds half day).All our registered patients are welcome, parents and carers on behalf of patients too.

You can name a GP if you wish (so long as they are working today You may prefer a telephone, email or face to face response You can sign up now, with no paperwork

****** ONCE YOU HAVE SENT YOUR REQUEST PLEASE LOOK OUT FOR YOUR RESPONSE DIRECTLY FROM THE DOCTOR, THIS IS USUALLY WITHIN THE HOUR WITH DETAILS OF APPOINTMENT TIMES. ***** 

My GP App

The new myGP app was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to be able to  cancel appointments, order repeat prescriptions and access your medical record. It’s really that easy! For more information, please visit: ilovemygp.com. 

On Line System

Before you can start cancelling GP appointments online (or order repeat prescriptions) you must first register your details for this service. 

It is quick and easy to register. You will need to come into the surgery for an application form and then you will be given the relevant details to enable you to set up an account and use the system 

Once registered you will be able to view any appointments you have already made and cancel them if necessary.

 

You can prebook Practice Nurse appointments online for Smears, Long term condition reviews ect. 

GP Training

Medical students and Nursing students attend the practice . We hope that you will co-operate with us and help the students to learn about general practice.

However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

Not Registered for Online Services?

Home Visits

Requests for home visits should be made, if possible before 10.30 each day so that the doctor can visit after morning surgery. If you feel that a visit is urgent, explain this to the receptionist. The receptionist will ask you to explain what the problem is so that the doctor can decide the urgency.

Urgent visits will always be dealt with as quickly as possible. The doctor may contact you beforehand in order to assess the urgency.

Please only request a home visit if you are genuinely unable to attend the surgery as unnecessary visits lead to a delay in seeing more urgent cases.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the Practice List.

The Practice does offer pre-bookable appointment with our Practice Nurses and the Health Care Assistant for check ups and long term condition reviews.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Improving Patient Access to GP Appointments

Hubs and Opening Times - Wigan GP Access Alliance

Appointments are also available at hub sites in Practices across Wigan outside of surgery hours

Please telephone 01942 482848.

NB: The days/times listed below are current working arrangements but may be subject to change in the future; 

Hubs and Opening Times

Bridgewater, Leigh 

Monday-Friday 18:30 - 20:00

Kidglove, Golbourne 

Monday-Friday 18:30 - 20:00

Shevington Surgery, Shevington 

Monday-Friday 18:30 - 20:00

Ashton Medical, Ashton

Mon - Fri - 18:30 - 20:00

Sat - 10:00 - 16:00

Sun (1 per month) - 10:00 - 16:00

Bank Holidays - 10:00 - 16:00

Pemberton Surgery, Pemberton

Mon - Fri - 18:30 - 20:00

Sat - 10:00 - 16:00

Sun (1 per month) - 10:00 - 16:00

Bank Holidays - 10:00-16:00

Pennygate Medical Centre, Hindley

Mon - Fri - 18:30 - 20:00

Sat - 10:00 - 16:00

Sun (1 per month) - 10:00 - 16:00

Bank Holidays - 10:00 - 16:00

Tyldesley Health Centre, Tyldesley

Mon - Fri - 18:30 - 20:00

Sat - 10:00 - 16:00

Sun (1 per month) - 10:00 - 16:00

Bank Holidays - 10:00 - 16:00

 

 

Opening Times

Please select a site

Minor Ailments

Remember - many Minor Ailments can be treated (free) by the local pharmacist:

  • Back Ache, Sprains And Strains
  • Haemorrhoids
  • Minor Fungal Infections Of The Skin
  • Colds
  • Conjunctivitis
  • Constipation
  • Coughs
  • Diarrhoea
  • Earache
  • Hay Fever
  • Head Lice

  • Headache and Fever
  • Heartburn and Indigestion
  • Insect Bites and Stings
  • Mild Eczema and Dermatitis
  • Mouth Ulcers
  • Nappy Rash
  • Sore Throat
  • Teething
  • Threadworm
  • Thrush