Welcome to the Sullivan Way Surgery
Through this new website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, cancel existing appointments, change your name and address and much more.
You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form
Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.PLEASE NOTE: We cannot respond to comments through this website.
All consulting and treatment rooms are on ground level and corridors and doors are wide enough for wheelchairs. Please ask the receptionist for extra assistance if required.
Patients who have hearing problems can ask to speak away from the reception area.
If you have sight problems please do not hesitate to ask for assistance if necessary. It would be helpful if you could let the doctor or receptionist know if you are a carer.
Wigan Borough CCG can be contacted on 01942 482 711
Patient Access has been in use in the surgery for some years now and many of our patients are happily using it to let us know that they have changed address, book appointments and order repeat prescriptions over the internet. We have now extended the facilities offered using this system from April 2015.
We have the option to open up your medical record for you to view using the same system, Patient Access. You still need to have your PIN and password together with a special security pass phrase. When you log on, you will then have the option to view your record. Only you can see this information by using your secure PIN, password and pass phrase but it will be available to you whenever you have internet access.
Listed below are some of the questions we think that you may want answered to help you to decide if you want to go ahead.
Q. Is this compulsory?
No. If you do not want to use this you do not have to and you can carry on just as before.
Q. What will I be able to see?
Results e.g. blood pressure, blood tests, records of X-rays
Vaccinations and immunisations
Letters to and from the doctor
Allergies, active problems
Examination dates, investigations and outcomes
(These categories to be decided)
Please note, if we record an entry as ‘date unknown’ Patient Access will show it as 1899 on the page that you view. We realise we have no patients likely to be this old and it is simply a default computer position.
Q. Can I alter the record?
No. This is a ‘read only’ facility. You can however, print off details to take to e.g. a hospital appointment. If you think that there is something that needs to be changed, you will need to contact the surgery.
Q. What are the advantages for me?
If you are waiting for results you will see them as soon as they are added to your record and you will not have to ring the surgery.
You can look up your list of immunisations
You will be able to view your record at home, overseas, in hospital (e.g. to share with hospital staff), in the outpatients’ department or whenever you want access and have an internet connection.
It is secure as only you have access (apart from the surgery staff as now).
Q What are the risks for me?
There may be something in your record that you do not want to be reminded about.
Some terms may be difficult to understand as the notes are made by doctors and nurses for each other. There will be links to explanations to help you.
Test results that are abnormal and posted say, on a Friday, may worry you over the weekend if you cannot see the doctor or nurse to discuss them.
Q. What about children?
We will reduce the set age limit for Patient Access to 14 years and parents can manage the system for their children below that age.
Better Information Means Better Care - sharing of patient data
How information about you helps us provide better care
Care Data Poster
Care Data Patient Information Leaflet
Care Data Patient FAQ's
CHOOSE WELL CAMPAIGN
We need you to think about where to access healthcare. Please try to choose appropriately. The leaflet below will help you decide which service is the most appropriate for your symptoms. It explains what each NHS service does, and when it should be used.
Choose Well Guide
PLEASE SEE LEAFLET REGARDING EMERGENCY PLANNING BELOW
EMERGENCY PLANNING LEAFLET
Please note that in order to book appointments, or order repeat prescriptions online you will need to register. This will involve obtaining secure password details in person from reception.